FAQ
Straight answers before we get started.
A quick guide to common questions about timelines, coverage, pricing, maintenance and working with our team.
A small CCTV, WiFi or access-control installation may take one to three working days. Multi-floor cabling and integrated projects take longer. After a site survey, we provide a practical schedule and identify any work that could affect normal operations.
We regularly serve Nairobi and surrounding counties, and we deliver planned projects across Kenya. Location, travel and support arrangements are confirmed clearly in the proposal.
Yes. Plans can include scheduled preventive maintenance, remote support, on-site response, system health checks and reporting. We tailor coverage to the equipment and service levels your organization needs.
Pricing is based on site conditions, coverage, capacity, equipment specification and installation effort. We survey first where needed, then provide an itemised proposal so you can see what is included and compare options fairly.
Usually, yes. We first assess condition, documentation, compatibility and warranty implications. Where a system is serviceable, we can maintain, repair or upgrade it; where it is not, we explain the risks before recommending replacement.
Yes. Handover includes practical user guidance, administrator orientation where relevant and essential documentation. Friendly communication and training are an important part of our IT support approach.
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